As per The Distance Selling Regulations, The Gentleman's Groom Room offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. To do this, you must provide notice of cancellation in writing and it must be posted or emailed to our shop address within the cancellation period. The customer will be responsible for the cost of returning the goods to us unless the item is faulty, please note returned goods MUST be unused and in original packaging.


The Gentleman's Groom Room will offer you a refund or exchange within 14 days of purchase for any reason provided goods are unopened, cellophane sealed by the manufacturer and are accompanied by a receipt. Sorry but we cannot offer this service on grooming products and colognes that are not cellophane sealed by the manufacturer due to hygiene reasons.

No refunds are offered on gift vouchers.